Privacy Policy

Nordic Regional Airlines Ltd (Norra) respects and protects your privacy and operates in accordance with relevant legislation and good data protection practices. In this Privacy Statement, we will inform you of your data protection rights and how we collect and process your personal data. We collect the following personal data:

Visitors to our website

People with whom we do business

Persons whose personal data is provided to us in order to provide our services

“Websites” in this Privacy Policy refers to this website and our social media pages.

A separate privacy statement on the processing of personal data of our job applicants has been prepared and can be found here.

Legal obligations as a basis for processing personal data in this Privacy Statement refer to obligations under national and international aviation law, as well as regulatory provisions binding on Norway.

Personal data we collect

We may ask individuals to provide us with personal information, for example through our website. In addition, individuals may provide us with their personal information on their own initiative by contacting us, for example, by telephone, email or through our website.

In providing our services, we may receive personal data from the airlines whose services we provide and from other companies involved in the processing of passenger data. Such personal data may include, for example: name, address, contact details and other information necessary to provide our services.

Purposes of processing personal data

We process your personal data only for the following purposes (legal basis for processing in brackets):

To manage our customer relationship with you and to provide our services (contract, performance of our legal obligations)

To manage and operate our website and social media services (pursuit of our legitimate interests – you have the right to object to processing at any time)

Providing data to third parties, including our own service providers (to fulfil our legal obligations, to protect our vital interests)

We will only keep your personal data for as long as it is necessary.

We may collect, process and analyse information about the use of our Sites, traffic, events and other statistical data relating to the Sites. We may also obtain such information from trusted third parties. Such anonymised statistical information cannot be traced back to an individual identifiable person.

Cookies policy

When you use our website, your browser may store a small file we send to your computer, called a cookie. Cookies allow us to identify the computer you are using and certain information about your use of our website that is related to that computer. For example, cookies can be used to automatically populate information previously sent from the same computer, such as your address, on the relevant page.

Your browser will probably accept cookies by default, but you may be able to change your browser settings and also delete cookies from your computer. Certain services may require you to accept cookies in order to function. By using cookies and usage data, we hope to improve our services to meet your and our other customers’ preferences.

Disclosure of information

We may disclose your personal data to a third party:

Where disclosure is necessary to comply with our legal obligations or to protect the rights, property or safety of Norra or data subjects.

Where disclosure is necessary to protect the vital interests of the data subject or other natural person

We do not routinely disclose personal data outside the European Economic Area (EEA). If, exceptionally, such disclosure outside the EEA would be necessary, we will ensure that your personal data is adequately protected by the necessary safeguards. Such protection may include the use of model clauses under Article 46(3) of the EU General Data Protection Regulation (GDPR), an Article 45 adequacy decision or the Privacy Shield.

Links to third party websites

Our website may occasionally contain links to other websites. If you click on such a link, please note that these websites have their own privacy policies for which Norra is not responsible. Please check their privacy policies before submitting your personal information to third party sites.

Your rights

Subject to the limitations of data protection law, you have the right to:

To obtain a copy of the personal data stored about you

To have your personal data corrected if it is inaccurate or incomplete

Request us to delete your personal data in certain circumstances

Request us to stop processing your personal data in certain circumstances

Object to the processing of your personal data in situations where the processing is based on the legitimate interests of Norra or third parties

Request us to provide the personal data you have provided to a third party or to provide a copy of your personal data to a third party, where technically feasible

File a complaint with the Data Protection Ombudsman if you suspect that we are processing your personal data in breach of the requirements of the GDPR.

If you wish to exercise any of the above rights, please contact us (see “Contact us” below). We will respond to your enquiry within one month. The response time may be extended to two months due to the number or complexity of the requests. We may ask for proof of your identity to verify the legality of your request.

Information security

We are committed to protecting your personal data. We use technical and organisational safeguards to protect your personal data against unauthorised access and use. Norra staff are instructed on how to process personal data, so your personal data is secure across our operations. We will continue to improve data protection and introduce new policies and technical safeguards.

Changes to the data protection clause

Any changes to the privacy statement will be made on this webpage and the “Last updated” date at the bottom of the page will be updated. Please check the privacy statement periodically for updates.

Contact us

You may send us questions, comments, requests or complaints regarding this Privacy Statement or the personal data we process. You can send your communication by e-mail to [email protected] or to Norra Data Protection, Tietotie 9, 01530 Vantaa, Finland.